Frequently Asked Questions

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Online Registration
Frequently Asked Questions


Does the Home Connection and Student Registration link take you to the same place?

No, Home Connection is a site to view your student’s attendance, grades, homework, etc. during the school year. o Student Registration is the link that takes you to the location to update your student’s required demographic, health information, etc.


What is InfoSnap?

InfoSnap is a program that is utilized by the District to gather registration information for our students.


Help! I’m having technical difficulties (such as log on questions).

Contact the InfoSnap Support Line toll free at (866) 752-6850 or  Spanish speakers needing assistance, please contact, Nubia Aguilar, (925)473-2300 x3129


What do I need to Register Online?

    Your student’s snapcode
    Home phone number as it appears at the school site
    Your student’s emergency and health information
    An email address

If you do not have an email account, you can sign up for a free email account through Comcast, Google, Yahoo, Hotmail, AOL, or SBCGlobalNet (just to name a few webmail services).


What’s a Snapcode?

The snapcode is like a key to your child’s data for the upcoming school year. You will receive a unique snapcode for each child. Make sure you enter it exactly as it appears on the letter ou received from the school, with no spaces, punctuation, in lower case letters.


Where do I get my Snapcode?

From your student’s school site. Should I create an account? If you’ve never completed an online form with InfoSnap, you will need to create an InfoSnap Account. This allows you to securely save your work and come back at a later time, if necessary. You can use your email address or cell phone number. If you already have an account, sign in and complete the form using the same account. Forms for multiple children can be completed in the same account using the same email address with different Snapcodes.


What if I have more than one student in the district? Do I need to do this for each child?

Yes, because you’ll need to provide information that is specific for each child. We recommend that you complete and submit one form and then start another – this will allow you to “snap” (or share) selected family information, which saves you time.


I registered online last year, do I need to register again this year?

Yes, the registration process takes place every year. This process replaces the paper forms.


I registered online last year, do I need to create a new account?

No, use the same email address and password as last year.


What if I forgot my password from last year?

Enter student’s Snapcode, press: Continue, Select: Forgot Password.


Do I have to answer all the questions?

Questions marked with a red asterisk (*) are required.


What if I make a mistake?

If you would like to make a change, prior to submitting the form, you can either navigate back to the page using the “< Prev” and “Next >” buttons. Or if you are on the Review page, click on the underlined field. If you have already submitted the form, then you will need to contact your student’s school, so they can make the changes for you.


How do I know if finished the Online Registration process?

    After you press ‘Submit’, you will receive a confirming email to the email address you logged into the system with.
    Print and keep your confirmation document. Take the confirmation document to your student’s August Site Registration Event.
    Take your address verification to your site (this is required documentation for registration).


I have moved, how do I change my address?

    Take required information to the student’s August Site Registration
    All students are required to provide “Proof of Residence” prior to starting school in August (PG&E, lease, or utility bill).
    If your student is going into 7th grade, the school site needs your student’s “Proof of TDAP” prior to starting school.
    If student has a caregiver affidavit on file, a new caregiver affidavit must be completed. This form is available during the registration process online.


I’ve completed the form, now what?

    Once you have finished entering all required information, press “Review and Submit.” This will send all of the information you’ve entered to the  school.

    Once you click on the “Review and Submit” button, you will see the information you have completed. There may be information that was missed which will read, “REQUIRED”. Please complete each of these fields by clicking on the word “REQUIRED”, you will need to make sure that you have answered all REQUIRED questions.


If my student is going to be a kindergartener or transitional kindergartener, what do I list as school if they did not attend pre-school?

Select, ‘School Not Listed’ and type ‘Home’ in the ‘Please Specify’ box.